Why Ask PCIFIC now uses two AIs to answer buyer questions

The problem

Buyers skim. They land on a listing, glance at the photos and the price, and the questions they actually have stay unasked until they land in the seller's DMs, where they get answered over and over again. The same five questions, on every listing, every week.

Our earlier Questions answered panel tried to help, but it worked from category templates. It asked things like "Is battery health shown?" and then admitted there was no real answer. Buyers learned to ignore it, which is worse than not having it.

Why one AI is not enough

When a single model both asks the questions and answers them, it drifts toward questions it can answer. That feels tidy, but it hides the gaps: the things a careful buyer genuinely wants to know quietly disappear because they are inconvenient. Splitting the roles removes that bias. One agent can only ask, the other can only answer, and neither can see what the other is doing.

Agent one: the skeptical buyer

The first agent sees only what a skimming buyer sees: the title, category, condition and price. No description, no spec sheet. From that, it produces six to eight questions specific to the item.

A gaming PC might get:

• What wattage and brand is the PSU?
• Which exact GPU model is fitted?
• Are all cables and the power lead included?

An iPhone might get:

• Is it unlocked or tied to a network?
• What is the battery health percentage?
• Has the screen or battery ever been replaced?

Agent two: the answerer

The second agent sees the full listing and answers strictly from it. It never invents specs, battery percentages, accessories or warranty. Each answer is labelled: In listing when the listing clearly covers it, Partly covered when the listing half answers it, and Ask seller when nothing in the listing touches it.

That last label matters. "Not confirmed in this listing" is a feature, not a failure. It tells the buyer exactly what to check, and it tells the seller exactly where the listing is thin.

What it means for sellers

Fewer repeat DMs, because the questions the listing already answers are surfaced up front, where skimming buyers actually look. And the Ask seller items show precisely what to add to the listing next time: the unlock status, the battery figure, the charger, the reason for sale.

The pair runs once per listing at publish, and the answers are saved with the listing. Existing listings are backfilled the first time someone views them, then cached, so nobody waits on a live generation.

What is next

We are exploring a short optional prompt at publish time that shows sellers the open questions, the ones marked Ask seller, before the listing goes live, so the gaps can be answered in the listing itself.