Trust and workflow software for marketplaces.
Five tools to flag incorrect details, copied photos and gaps in listing evidence before a buyer pays, helping reduce disputes, returns and fraud claims. Use one or all five. We maintain the AI, product data and service behind them.
Orbit
Fewer returns from wrong listings
Wrong details in a listing come back as returns and disputes. Orbit drafts each listing from the seller's photos and a few words, and when it can't confirm a detail, it asks the seller instead of guessing. Your listings only say what your sellers confirmed, in your categories and condition grades.
PixelTrace
Evidence for every dispute
When a buyer says an item isn't as described, your team needs to know what was actually listed. Sellers take photos in the PixelTrace camera, and each one gets a dated record of what was photographed and when. Copied photos trace back to the original listing, and disputes are settled on evidence, not word against word.
Safeguard
Problems caught before the sale
Safeguard reads each listing the way a careful buyer would. It flags details the listing doesn't back up and tells the seller what to confirm, so a problem is fixed before it becomes a support ticket, a refund or a bad review.
Checkup
Phones verified before they sell
For marketplaces that sell phones. Checkup verifies each device by its IMEI or serial number and issues a 14-day certificate that buyers can look up by code. Buyers see the check before they pay, and you keep a record if anything goes wrong.
Findr
Sales you would have lost
When a buyer can't find what they want, they usually leave. With Findr they post a request instead, and your sellers reply with matching listings. You keep the sale, and every request shows you what buyers want that you don't list yet.
Built around your business. Managed by us.
Launching AI takes a sprint. Keeping it good takes a team. Models change every few months, product knowledge goes out of date, and quality slips quietly when nobody is watching. We are that team, so yours can stay focused on your marketplace.
- The right model, kept current
- New AI models arrive every few months and old ones are retired. We choose the best one for you from any provider, on quality, speed and cost, and move you across before anything is switched off.
- Every change tested first
- Before a new model, prompt or data update reaches your marketplace, we run it against your own listings and compare the results. If it isn't better, it doesn't ship.
- The knowledge that makes AI good
- A model is only as good as what it knows. We maintain the product specifications, variants, pricing data and web search behind every check, so answers stay accurate as new products arrive.
- Monitored, not just maintained
- When something goes down, we are already on it. We also catch the slow problems: answers that drift, checks that get slower and, with your permission, how often sellers have to correct a listing.
- Your marketplace, your rules
- Checks and listing guidance follow your categories, condition grades and seller requirements, in language that fits your brand.
- Fits the way you already work
- We fit the tools into your listing flow, disputes process and support desk, working alongside your team rather than asking it to change.
- Results you can report on
- Regular reports show what was caught, which listings were corrected and where buyers hesitated, so you can see the return in your own numbers.
- Capacity and costs you can plan for
- Your plan sets capacity and response times, with room to grow. When AI prices move, that is our problem to manage, not a surprise on your bill.
- Your data stays yours
- You keep ownership of your listing and seller data. We protect it with encryption and controlled access, and never use it to train AI models.
- 53%
- of surveyed shoppers said incomplete or poorly written product titles or descriptions had caused them to abandon a purchase.Salsify 2025 Consumer Research, n=1,910
- 45%
- of shoppers returned an item in the previous year because of incorrect product content.Salsify 2026 Consumer Research, n=2,712
- 67%
- of consumers said a negative return experience would discourage them from shopping with that retailer again.NRF and Happy Returns, 2024
Everyone is racing to the 20-second listing. Here is what happens when the AI has to guess.
The same six words, typed into two tools. On the left, a listing generator that fills every gap with a confident guess. On the right, PCIFIC Orbit.
Without PCIFIC
With PCIFIC
The listing makes the promise. Your marketplace faces the complaint.
512GB.Unlocked.Excellent condition.100% battery health.
In this example, the listing presents those details as facts, even though the seller never supplied them. The buyer has every reason to expect the phone to match.
If it doesn’t, your team inherits the problem: handling the complaint, resolving the dispute and trying to restore the buyer’s trust.
PCIFIC checks the claims before buyers rely on them.
Safeguard assesses the listing against the available evidence, flags unsupported details and identifies what needs confirming. Sellers get clearer questions. Buyers get better information. Your marketplace can address the gaps before they become costly problems.
See what PCIFIC flags in your listings.
And when the listing is not just wrong, but a scam.
- 32%
- of UK second-hand marketplace buyers, and 22% of sellers, said they had experienced a scam in the two years to January 2024.Which?, May 2024
- 34%
- of 100 Facebook Marketplace adverts tested by one bank were fraudulent once the seller was engaged.TSB, January 2024
What could greater buyer confidence be worth to your business?
Use your monthly figures to estimate the potential annual benefit of PCIFIC Safeguard. See how each result is calculated and adjust the assumptions to suit your business.
Estimates are illustrative, not guaranteed.
Assumed improvement with PCIFIC
Illustrative potential annual benefit
£50,490
- Extra contribution from completed transactions5,000 a month × 3% more × £12 × 12 months
- £21,600
- Avoided support cost600 a month × 20% fewer × £6 × 12 months
- £8,640
- Avoided dispute cost150 a month × 25% fewer × £45 × 12 months
- £20,250
Each line comes from its own input, so nothing is counted twice. The transaction line uses your contribution or retained fee, never merchandise value. ROI and payback come once PCIFIC pricing, integration cost and your assumptions are agreed in discovery.
Validate this estimate, compare build versus buy and scope a measurable pilot.
Let’s see where PCIFIC could help your marketplace
Book a discovery session to explore the opportunity, compare your options and outline a practical first step.
- Explore the business case. Review your figures and assumptions to identify where better listings and greater buyer confidence could make a measurable difference.
- Compare build and buy. Discuss the time, cost and ongoing work involved in building internally or licensing PCIFIC Safeguard.
- Outline a focused pilot. Identify a starting category, a customer journey and the results you would need to see before committing further.